Sends a text after the call
The message identifies your business and lets the customer know you received the call.
Automatically text customers when you miss their call.
The customer receives a text from your business, answers a few basic questions, and knows that your team received the call.
Many callers will not leave a voicemail and wait.
Someone calling about a repair usually needs help now. If no one answers, they may call another company instead of leaving a message.
An immediate text tells them they reached the right business and gives them a way to explain what they need.
What the missed-call text-back does.
It sends the first text, collects the job details, and tells your team when someone needs a response.
Asks for the job details
It asks what they need, where they are, and whether the job is urgent.
Alerts your team
Your team receives the customer details and a summary before responding.
When the texting stops or goes to your team.
Automatic messages stop when the customer books, opts out, or your team takes over by phone.
Pricing questions, complaints, requests for services you may not offer, requests to speak with a person, and questions the system cannot answer go to your team.
Talk through what happens after a missed call.
Choose a time below. Tell me what customers hear now when no one answers, and we will see whether automatic text-back would help.
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