Sends the first reply
A form, text, or missed call gets a response while the customer is still looking for help.
New leads get an immediate reply.
When someone fills out a form, sends a text, or calls while your team is busy, the system replies, asks what they need, and helps them take the next step.
You already paid for the lead. Do not lose it to a slow reply.
A new lead is usually still deciding who to hire. If nobody answers, they do not wait around. They try the next result.
The first response does not need to be complicated. It just needs to let the customer know someone can help and give them a clear next step.
What the lead follow-up does.
It sends the first reply, collects the job details, and knows when your team should take over.
Asks what they need
It asks about the job, the location, and whether the customer needs quick attention.
Books or sends it to your team
It books when it can. If a person is needed, your team receives the lead details and a summary.
When your team steps in.
Pricing questions, complaints, requests for services you may not offer, requests to speak with a person, and questions the system cannot answer go to your team.
Talk through how you handle new leads.
Choose a time below. Tell me what happens after a new call, form, or text comes in, and we will see whether instant follow-up would help.
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